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Common queries answered

Frequently Asked Questions

Within our store, each service is meticulously detailed with its respective completion timeline. While these intervals denote the latest feasible timeframe for delivery, we consistently strive to expedite order processing, ensuring swift fulfillment of requests.

Kindly refer to our refund policy located in the footer menu. Generally, refunds or returns are only processed in instances where the purchased item is defective or damaged. Even in such cases, our team endeavors to resolve the issue promptly. Please note that digital products are non-returnable, as per industry standards.

Please navigate to the “My Account” option located in the top menu bar. This will direct you to the registration and login form.

Please navigate to the “My Account” section, where you will find a menu on the left sidebar that allows you to conveniently check the status of your orders.

There are 3 ways to get in touch with us. Via email, contact form and WhatsApp.

Please be advised that in the event of an incorrect shipping address provided for physical products, the responsibility lies with the customer. However, for digital items, such as services or products delivered electronically, there is no cause for concern as these are transmitted via email. It is imperative that customers ensure the accuracy of their email address within their account for seamless delivery.

Our services extend globally, catering to clients irrespective of geographic location. We ensure accessibility and delivery of our services worldwide, with a commitment to serving clients wherever they may be, provided requisite payment is made.

In the event of a change of heart or the decision to cancel an order subsequent to its submission, such modifications are permissible solely if the order has not been dispatched or delivered from our facilities to your designated location. It is important to note that digital items are exempt from refund or cancellation.

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